Support Center
The central hub for all OutbreakShield.ai answers, documentation, and technical resources.
Getting Started
New to OutbreakShield? Learn the fundamentals of outbound threat detection.
Deployment & Setup
Guides for Microsoft 365 integration and tenant configuration.
Security & Compliance
Information on data privacy, encryption, and security protocols.
Billing & Accounts
Manage your enterprise subscription, invoices, and user seats.
Need more help?
Our cybersecurity specialized support team is here to assist with urgent inquiries and technical challenges. Reach out via our dedicated channels below.
Explore detailed answers about outbound threat detection, 365 integration, and account security.
General
What is OutbreakShield?
A high-tech platform designed to detect and contain compromised outbound email accounts in real-time.
Which platforms are supported?
We provide deep, native integration with Microsoft 365 and hybrid Exchange environments.
How long is the deployment?
Implementation usually takes less than 15 minutes with our automated API-based setup process.
Security & Detection
How do you detect BEC?
We use AI behavioral analytics to monitor outbound traffic for anomalies and account hijacking patterns.
What is automatic containment?
Once a breach is detected, we instantly block SMTP relays and quarantine the account to stop the spread.
Is outbound data encrypted?
Yes, all analysis is performed within a secure, encrypted sandbox to ensure total data privacy.
Billing
Are there annual discounts?
Yes, choosing an annual plan saves your enterprise 20% compared to monthly billing cycles.
Can I upgrade my tier easily?
Pro-rata upgrades are available directly through the admin dashboard for seamless scaling.
Do you provide MSP billing?
Our professional tier includes a multi-tenant dashboard with consolidated MSP billing features.